ng888's Privacy Policy

1. General Introduction

ng888 ("we", "our", or "the platform") provides a safe and reliable service for online betting and casino members in Bangladesh. This privacy policy ("Policy") explains how we manage the personal information we collect when you visit our website ng888.lat and use our services.

By registering with ng888 or using our services, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy must be read together with our Terms and Conditions and Responsible Gaming Policy, as these documents together form the overall terms governing your membership and use of ng888.

2. Data Collection

ng888 collects certain personal information to improve your service experience and to meet legal obligations. The information we may collect is as follows:

2.1 Information Collected at Registration

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Preferred currency (Bangladeshi Taka — ৳/BDT)
• Chosen username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To process financial transactions and verify accounts, we may require the following documents:

• National ID (NID) or passport copy
• Bank account details or mobile banking number (bKash, Nagad, Rocket, Upay)
• Proof of address document (where applicable)

2.3 Information Collected Automatically During Use

• IP address and geographic location (approximate)
• Device type, operating system, and browser information
• Pages visited, time spent, and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history
• Source of site entry (referral source)

2.4 Information Collected Through Customer Support

When you contact us via our 24/7 live chat service or by email, we may retain a record of that conversation. This helps us improve our service quality and resolve future issues.

3. Purpose of Data Use

ng888 uses the collected information for the following purposes:

• Account Management: Creating, maintaining, and verifying your membership.
• Service Delivery: Ensuring access to betting, casino games, slots, and other services.
• Financial Transactions: Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.
• Age and Identity Verification: Ensuring that only users aged 21 or above are using the service.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and other illegal conduct.
• Customer Support: Responding to your questions, complaints, and requests.
• Responsible Gaming: Identifying unusual gaming patterns and providing necessary support.
• Bonuses and Promotions: Providing offers relevant to you, such as a 100% first deposit bonus and VIP benefits.
• Platform Improvement: Analysing user experience to improve service quality.
• Legal Obligations: Complying with applicable laws and regulations and responding to lawful requests from authorities.

4. Data Storage and Security

ng888 follows industry-standard security practices to protect your personal information. Our security measures include:

• SSL Encryption: Our entire website is protected by SSL/TLS encryption technology, which keeps all data exchanged between your browser and our servers secure.
• Encrypted Database: All collected information is stored on encrypted servers.
• Access Controls: Only authorised staff can access your information, and they are required to follow strict confidentiality policies.
• Regular Security Reviews: Our systems and infrastructure undergo regular security reviews.
• Password Protection: Passwords are never stored in plain text — they are stored in hashed form only.

4.1 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period in accordance with applicable law, for legal, regulatory, or technical reasons.

5. Sharing Data with Third Parties

ng888 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

To operate our services, we work with trusted third-party service providers, such as:

• Payment processing companies (bKash, Nagad, Rocket, Upay, and banks)
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others)
• Identity verification service providers
• Technology and cloud hosting providers
• Anti-fraud and security services

Only the necessary information is shared with these partners, and they are committed to the same standard of privacy protection.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, government directive, or as part of a lawful legal process requested by authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving ng888, collected information may be transferred. However, your information will remain subject to this privacy policy in such cases.

6. Cookies and Tracking Technologies

ng888 uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: These are required for the basic functionality of the website — maintaining login sessions, remembering language preferences, and keeping the site secure. These cannot be disabled.
• Functional Cookies: Help remember your preferences such as game settings and interface customisation.
• Analytical Cookies: Used to analyse website usage and improve service quality.
• Security Cookies: Used for fraud detection and account protection.

6.2 Cookie Controls

You have the option to disable cookies other than essential cookies through your browser settings. However, disabling some cookies may limit certain website functions.

7. Your Rights

As an ng888 member, you have the following rights regarding your personal information:

• Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive the information you have provided in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Withdraw Consent: Where processing of your information is based on your consent, the right to withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request as promptly as possible.

8. Protection of Minors

ng888 strictly follows a policy of keeping minors away from gaming. Our services are for users aged 21 and above only.

We do not intentionally collect any personal information from users under 21. Age is verified at registration and age confirmation is obtained during the identity verification process.

If we determine that a minor's information has been collected inadvertently, that account will be closed immediately and the relevant information will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.

9. Policy Changes

ng888 reserves the right to update this privacy policy as needed. For any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email (where applicable).
• Inform you of the changes when you log in to the website.

Continued use of our services after changes have been made will be considered as your acceptance of the updated policy. Please review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: